Privacy policy
Version v1-2026-07 · Effective 5 July 2026 · Includes our cookie policy (section 5)
1. Scope
This policy covers personal data handled by Tatper: on this website (waitlist, early access and contact forms) and on the Tatper platform once a restaurant is onboarded (orders, reservations, the AI concierge and the owner dashboard). We comply with Singapore's Personal Data Protection Act 2012 (PDPA).
2. What we collect and why
On this website: the details you submit through our forms (name, email, phone, restaurant information), used solely to contact you about Tatper. On the platform: order and reservation details (name, phone or WhatsApp, email, order contents, delivery address where relevant), used to fulfil the order or booking, send confirmations and reminders, and build the customer record that belongs to the restaurant you transacted with. Concierge conversations are processed to answer your questions and are grounded only on the restaurant's own information.
3. Consent and marketing
Transactional messages (confirmations, reminders, receipts) are sent because you placed the order or booking. Marketing messages are sent only if you ticked the separate marketing consent at checkout, and every message offers a way to opt out. We honour Singapore's Do Not Call provisions for phone and text marketing.
4. Who your data belongs to and who sees it
Customer records captured through a restaurant's storefront belong to that restaurant. Tatper processes them on the restaurant's behalf and does not sell them or use them to advertise to you. Data is shared only with the processors needed to run the service: payment processing (Stripe — we never see or store card numbers), email delivery, WhatsApp messaging (Meta), hosting and database infrastructure, and the AI provider that powers the concierge (Anthropic). Each processor receives only what it needs.
5. Cookies
This site sets only cookies that are strictly necessary for it to function, and uses cookie-free, privacy-friendly analytics for aggregate visit counts. We do not use advertising trackers or cross-site profiling. Because no optional tracking cookies are set, no consent choice is required; the notice you may see is informational.
6. Retention and security
We keep personal data only as long as it is needed for the purposes above or as the law requires, then delete or anonymise it. Data is stored with established cloud providers, encrypted in transit, with access limited to the Tatper team and scoped credentials.
7. Your rights
You may request access to or correction of your personal data, or withdraw consent, at any time. If you are a restaurant's customer, you can also ask the restaurant directly and we will support their obligation to honour it, including deletion of your customer record.
8. Contact
Our data protection officer can be reached at hello@tatper.com. We will respond to PDPA requests promptly and in any case within 30 days.
An AI-Native platform by Da Vinci Ventures