Terms of service
Version v1-2026-07 · Effective 5 July 2026
1. Who we are
Tatper is an AI-Native restaurant platform operated by Da Vinci Ventures. These terms cover both this website and, once your restaurant is onboarded, your use of the Tatper platform: ordering, reservations, the AI concierge, the owner dashboard and related services.
2. The waitlist and early access
Joining the waitlist or requesting early access does not create a contract, a subscription, or any obligation on either side. It tells us you would like to hear from us about early access, and we will only contact you for that purpose.
3. Fees
The platform is offered on a one-time setup fee plus a flat monthly subscription, quoted to you before you go live. In addition, a platform fee of 5% applies to payments processed online through the platform, deducted automatically at the time of payment, unless a separately signed agreement between your business and Tatper states a different rate. Payment processor charges (for example Stripe's fees) are separate and are set by the processor. There is never a Tatper commission on orders you take and settle offline.
4. Going live
Before a restaurant goes live it must accept these terms in the onboarding flow, provide accurate business information (including its registered entity name and UEN in Singapore), and complete the payment provider's verification if online payments are enabled. You are responsible for the accuracy of your menu, prices, and food information, including allergen declarations.
5. Your data
Customer records captured through your restaurant's ordering and booking flows belong to your restaurant. You can export them at any time. We do not sell them or use them to market to your customers on behalf of anyone else.
6. The AI concierge
The concierge answers only from the menu, hours, availability and policies you configure. You are responsible for keeping that information accurate. If the concierge cannot help, it hands the conversation to you.
7. Payments, refunds and chargebacks
Online payments are processed by Stripe; funds for an order are paid to the restaurant's connected Stripe account, less the platform fee and processor charges. The restaurant is the merchant of record for its food and is responsible for refunds, order disputes and chargebacks relating to its orders, which it can issue through its payment account. Tatper does not hold customer funds.
8. Personal data
We handle personal data as described in our privacy policy, in line with Singapore's Personal Data Protection Act. Restaurants receive customer records captured through their own storefront and must use them lawfully, including honouring marketing consent flags and Do Not Call obligations for their own campaigns.
9. Suspension and termination
Either side may end the subscription with notice; you can export your customer data before leaving. We may suspend a restaurant that breaches these terms, misuses the platform, presents fraud or safety risk, or has payment failures, and will tell you why and how to resolve it wherever practical.
10. Acceptable use, availability and liability
You agree not to misuse the platform, attempt to breach its security, or use it for unlawful purposes. We work to keep the platform available at all times but do not guarantee uninterrupted service; where a third party (payments, messaging, hosting) is disrupted, we degrade gracefully and restore service as quickly as we can. To the extent permitted by law, Tatper's aggregate liability in any twelve-month period is capped at the subscription fees you paid in that period, and neither side is liable for indirect or consequential loss.
11. Changes and contact
We may update these terms as the product evolves; material changes will be notified to onboarded restaurants by email. Questions can be sent to hello@tatper.com.
An AI-Native platform by Da Vinci Ventures. These terms are governed by the laws of Singapore.